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CUSTOMER SERVICE

At PackZen, our goal is to provide the best packaging and storage for your valuable discs. If you don’t see the products that you need, or if you have questions regarding any of our products or your existing orders, our customer service representatives will be happy to help.

Call us toll free at 877.831.9428. Our business hours are 9 am 6 pm ET Monday through Friday. You may also send your inquiries regarding orders placed online to sales@PackZen.com.

For additional information, please refer to our contact page or company information.

Making a Purchase
Browse through our products, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to complete the order. We accept payment by credit card or PayPal. We CANNOT accept cash or COD orders online. We accept Visa, Mastercard, AMEX, and Discover card. Browse our online catalog to view product information. Click on any items that you wish to buy and put them into the shopping cart. You may view the contents of your shopping cart at any time.

All prices are in US dollars.

SHIPPING & RETURN POLICIES

 

IMPORTANT NOTICE WHEN SHIPPING BINDERS

When shipping ring binders to another location, it is very important that printed material, index tabs, CD pockets, etc., are not placed onto the rings of the binder. This additional weight will stress the rings of the binder possibly causing them to break or deform. It is recommended that materials shipping with binders are shrinkwrapped and placed inside the binders alongside the rings.

Shipping and Handling PackZen
uses many methods for shipping, including UPS, FedEx, DHL, and USPS. Expedited delivery is available for an additional charge. Shipping and handling charges are NONREFUNDABLE.

Free Shipping
PackZen occasionally offers promotions such as free shipping to subscribers of our email list (Click here to subscribe). Due to the high cost, we are unable to offer free shipping for any area outside the continental United States at any time and these shipping promotions are not applicable for these areas.

Delivery Schedule
For standard delivery, please allow up to 2 weeks for standard instock orders to be processed and delivered. Most orders ship within three business days. Next day and second day service does not guarantee that the order will be delivered next day or second day, only that the order will be shipped via this method. Orders requesting expedited service that are received before 12:00 p.m., Monday through Friday, E.S.T. are typically shipped the same day. We reserve the right to substitute carriers as required.

Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges
Orders shipped to the states of Ohio and Nevada are subject to state sales tax. All taxes and other charges imposed by federal, state or foreign governments on the manufacture, sale, shipment, import, export or use of the goods, or services (other than income taxes) shall be paid by the Buyer. The buyer shall defend, indemnify and hold harmless PackZen from and against all liabilities for such taxes or charges and attorney’s fees or costs incurred by PackZen in connection therewith.

Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are not held in clear text on any web site.

Return Policy
PackZen offers a 30 day return policy. This does not include custom orders or items noted as closeouts. Items may be returned at customer’s expense and will only be accepted if product is received in original condition and packaging. To return product, please contact your sales representative or customer service representative at 800.992.8262 within 30 days for a Return Merchandise Authorization (RMA) number. Returns will only be accepted with an RMA issed by PackZen Please inspect your order upon arrival; we are unable to accept returns after the 30 day period has expired. Shipping and handling charges are NONREFUNDABLE, and a 15% RESTOCKING FEE will apply to all returns.

Product Return Process

  1. 1. Please contact customer service at: websales@PackZen.com, toll free: 800.992.8262, or fax: 937.645.4700 to obtain a RMA number (Return Merchandise Authorization).

  2. 2. For most efficient returns, please repackage the products carefully and securely in the original packing materials.

  3. 3. Make a copy of the packing list included with the shipment. Retain the original packing list for your records. Include the RM # on the packing list copy and place it in the shipping box. Make sure that the RMA number is clearly legible and that previous address labels are removed or covered.

  4. 4. For your protection, PackZen recommends that you return all products using a traceable or insured shipping method (i.e.: UPS or FedEx), as we are not responsible for lost or damaged shipments.

  5. 5. Return product(s) to:
  6. RMA#__________________
  7. PackZen
    16710 Square Drive
    Marysville, OH 43040

  8. 6. Once the product is received inhouse, and quality inspected, credit (less a 15% restocking fee) will be applied to the original method of payment (i.e. credit card, PayPal, or net 30 terms)

Privacy Policy
PackZen does not disclose buyers’ information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your you select the ‘Remember Me’ Option. Credit card information is not retained in the cookies or on our website.

 
 
Call 1-877-749-2127 to speak to a PackZen Representative!